Privacy Policy

This Privacy Policy explains how Spin Fever Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. It also explains the choices available to you in relation to your personal information.

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Information we may collect

Spin Fever Casino may handle information that is needed to provide and manage online casino services. The information collected depends on how you use the website, the account features you access and the communications you have with us. We aim to collect information that is reasonably necessary for these purposes and to handle it in a clear and responsible way.

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Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your preferences, account settings, communications and information you provide when asking for help. These details help us create and maintain your account, communicate with you, provide support and apply account controls.

Verification information

To verify identity, eligibility and account activity, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds, and records of checks carried out during an account review. Verification information is used to help protect players, prevent fraud and meet obligations that apply to gambling services.

Payments and transactions

We may record payment method details, transaction information, deposits, withdrawals, account balances, gaming activity and related payment checks. Payment information is handled for purposes connected with operating, securing and supporting the service. Payment providers and other service partners may handle information under their own privacy terms when they process a transaction.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and information about how the site is used. We may also use cookies and similar technologies to remember settings, support essential functions, understand website performance and help protect the service.

How we use information

Personal information may be used to operate Spin Fever Casino and provide the services you request. We may use information to set up and administer accounts, process account activity, respond to enquiries, provide customer support and communicate important information about the service.

Creating, maintaining and securing player accounts.
Checking identity, eligibility and account information.
Processing deposits, withdrawals and other account transactions.
Monitoring activity to detect fraud, abuse, suspicious behaviour and other security risks.
Managing responsible gambling features, account restrictions and player protection processes where relevant.
Providing technical assistance and responding to support requests.
Sending service messages about security, verification, transactions, account changes or important notices.
Improving website functionality, performance, accessibility and user experience.
Understanding general usage trends and measuring the effectiveness of website features.
Sending marketing communications where permitted and where you have not opted out.
Keeping records and meeting legal, regulatory, tax, accounting, dispute-resolution and security obligations.

We may combine information from different interactions where this is reasonably necessary to maintain an accurate account record, protect the service or meet an applicable obligation. We do not use personal information in a way that is incompatible with the purpose for which it was collected unless the use is permitted by law or you have been informed about it.

Some communications are essential to operating an account and cannot be treated as marketing. For example, we may need to send messages about account security, verification, transactions, service changes or important privacy information. If you receive marketing messages, you can use the available unsubscribe option or contact us to withdraw your consent to marketing.

Sharing information

Information may be shared with service providers that help operate the website and its services. These providers may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, security, analytics or professional services. They should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, protect Spin Fever Casino, investigate suspected unlawful or harmful activity, respond to a valid legal request, resolve a dispute or meet an applicable obligation. If information is transferred to a service provider or location outside Australia, appropriate steps may be taken to manage that transfer in accordance with applicable privacy requirements.

Cookies and information security

Cookies

Cookies are small text files or similar technologies stored on your device. Some cookies are necessary for the website to work, including functions connected with login sessions, security and account navigation. Other cookies may help us remember preferences, understand website use or support relevant communications.

You can manage, block or delete cookies through your browser settings. Browser controls may allow you to accept cookies, reject some or all cookies, or receive a notification before a cookie is stored. If you disable certain cookies, some website features may not work as intended, and you may need to enter information again during future visits.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, account security processes, monitoring, secure systems and procedures for handling information.

No online service can guarantee complete security. You should use a strong and unique password, keep your login details confidential, avoid accessing your account through unsecured devices and log out when you finish using the website. Contact support promptly if you suspect that your account or personal information has been compromised.

Accuracy and account information

You should provide accurate, current and complete information when creating or using an account. If your details change, you should update them where account tools are available or contact support for assistance. Keeping information accurate helps with account administration, verification, payments, security checks and communications.

Storage, retention and your privacy choices

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to any continuing obligation or legitimate need to retain it.

Your requests and rights

Depending on your circumstances and the rules that apply, you may be able to request access to the personal information we hold about you, ask for incorrect or incomplete information to be corrected, request deletion of your data, and withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or request clarification about a privacy decision.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, email support@spinfevercasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify that the request relates to you.

We will review and respond to requests within a reasonable timeframe, subject to applicable requirements. Some requests may be subject to verification, exceptions or limits. For example, information may need to be retained to meet a legal obligation, protect the security of the service, prevent fraud or establish and respond to a dispute.

You can also manage marketing preferences through the unsubscribe link included in a marketing message where one is available. Withdrawing marketing consent will not normally affect essential account, security, transaction or service communications. If you believe that your privacy concern has not been addressed, you may have the option to seek further assistance through an appropriate privacy complaint process.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. When changes are made, the updated version will be made available on the website with a revised date or other notice where appropriate. We encourage you to review this page periodically so you understand how information may be handled.

Changes may affect the types of information collected, the purposes for which information is used, the service providers involved or the choices available to you. Where an update is significant, additional notice may be provided through the website or by another suitable communication method. The updated policy will apply from the date it is published or from any later date stated in the notice.

If you continue to use the website after an updated policy is published, the information practices described in the updated policy may apply, subject to any rights and requirements that cannot be excluded. If you have questions about this Privacy Policy or wish to make a data request, contact support@spinfevercasino.wtf.